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This is an Incident Management System (IMS), a desktop application tailored for emergency call operators.
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Using this app, call operators will record essential information on the incident, and dispatch nearest available vehicles to site at high efficiency.
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The streamlined workflow of the IMS is designed to enable call operators to dispatch vehicles and prepare reports without wasting any precious time.
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IMS is optimized for those who prefer to work with a Command Line Interface (CLI) while still having the benefits of a Graphical User Interface (GUI).
The roles of an emergency response operator is not only to pick up these calls, but also:
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1. dispatch vehicles accordingly
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2. capture incident details in a report
The Incident Management System is a more convenient and less error prone way for the users to complete their jobs. It allows users to:
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1. Create and store incidents/reports
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2. Automised filling of certain fields e.g. Date, time to reduce human error
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3. Retrieve the report at a later date for reference
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4. Modify/Update the report
Acknowledgements
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This is a brownfield project, expanding on the source code of AddressBook-Level3 project created by SE-EDU initiative at https://se-education.org.
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Some parts of this sample application were inspired by the excellent Java FX tutorial by Marco Jakob.